NT police will be rolling out recorded voice announcements at many stations including Katherine.
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Police said remote stations can often be unattended as officers are on patrol or responding to incidents in their area.
Often these responses can at times be hundreds of kilometres away from their station.
Superintendent Brendan Muldoon said while these stations were unattended, phone calls were redirected to the Joint Emergency Services Communication Centre.
“It was anywhere between 3000 to 3800 calls per month.
“These calls were non-urgent, seeking advice or wanting assistance with registration or renewal papers.
“We acknowledged that we needed to improve the levels of customer service from local police, and as we became aware of the issue it has quickly been addressed.”
Superintendent Muldoon said in April this year a trial of Recorded Voice Announcements began at Casuarina Police Station.
“The trial enabled people to leave a voice message which could be actioned by police on their return to station.
“We are working closely with the Aboriginal Interpreter Service to provide the message in the local language of the remote communities.
“The system also allows for neighbouring Police Stations to monitor the calls and respond if required.
“The trial was an immediate success and has since been rolled out to Alice Springs, Tennant Creek, Katherine and Darwin Police stations,” Supt Muldoon said.
Future roll out of the new system will include Adelaide River, Batchelor, Elliot, Jabiru, Pine Creek, Galiwinku, Gapuwiyak and Ramingining coming on line in the next few weeks.