Jeff and Sue Ward travelled over from Western Australia last Thursday and weren't aware they would still have to isolate for 14 days on arrival.

They were then asked to nominate and book and isolation location under observation from police, and chose Timber Creek as their destination.

Upon realising Timber Creek lacked a working dump spot for their private amenities, they sought the advice of police and were told that they weren't allowed to be in the town in the first place.

"We were told Timber Creek isn't a nominal destination because of the Indigenous population there so they moved us onto Katherine," Jeff said.

"We were never even allowed to be there but if there was a dump spot nobody would even have realised.

"There just seems to be so much confusion not only between what we got told by officials in WA, but even within the Northern Territory for the different services.

"Now we are here and it's okay, everybody has helped us out for shopping and we can only leave to go the dump station near the visitor's centre to refresh our amenities.

"Most people are doing the right thing, people are frustrated and annoyed but they understand the bigger picture.

"There certainly is opportunity though to not follow the procedures correctly and everybody we speak to has said they've also been really confused by it all," he said.

Boab Caravan Park manager Glen Amato said the system has worked fine within the park, but the messaging from authorities has been confusing for his guests.

"They can't use the showers but they can use the toilets, which we clean multiple times a day," he said.

"Everyone here has been complying well and we go pick up their shopping for them once they order online," Mr Amato said.

Yet for Gold Coast residents David and Karen Queitzsch, the problems for accountability are uppermost and said everyone needed to play by the rules.

"We were shocked that it wasn't more strict to be honest, we were expecting searches and everything but we could have brought five people over with us if we wanted to," Karen said.

"On the road as well, we spent a night in Renner Springs as part of our road-map agreement.

"We met some people there who had no plan of following their directions at all, that were just going to go set up a bush camp.

"I just think you know it's 14 days in a caravan park not a fifteen year jail term, so it is a bit disappointing.

"When we arrived here we were expecting yellow tape and someone ensuring we'd arrived but there isn't any of that.

"We've been asked if we want to do a voluntary test, but there's nowhere at the hospital to park our caravan so I can't see how we do it without catching a taxi or something.

"I just don't know why they aren't testing people at the border," she said.

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