Have you been scammed?

Solar panel scams

• You receive an unexpected call, email or house visit from someone offering either free solar panels or a government rebate/grant on solar panels following an upfront payment.
• Scammers may pose as government representatives or mention government affiliation or programs.
• The scammer may ask for bank account details or for a fee to be paid before the rebate/grant can be processed. In some instances, these promised rebates have not been paid.
• The scammer may pressure you into making a hurried decision claiming that the false grants or rebate schemes are due to close soon.
• In some instances the scammer may offer free solar panels in exchange for placing advertising signs on your property for a number of months. They will request an upfront fee and claim to repay it over the duration of the advertising.

• Australian Government departments will never phone or email you asking you to pay upfront amounts in order to claim a rebate.
  
• Never confirm or provide personal details over the phone or by email unless you initiated the contact and trust the other party.
  
• Be cautious if you are contacted by someone claiming to be from government or a genuine solar energy provider. Verify who they are by finding the agency or company's contact details from an independent source such as a phone book and contacting them directly.
  
• If you think you have provided your account details to a scammer, contact your bank or financial institution immediately.
  

Face mask scams

• Scammers have created fake online stores claiming to sell products that don't exist - such as cures or vaccinations for COVID-19, and products such as face masks.

• The best way to detect a fake trader or social media shopping scam is to search for reviews before purchasing. No vaccine or cure presently exists for the coronavirus.
• Be wary of sellers requesting unusual payment methods such as upfront payment via money order, wire transfer, international funds transfer, preloaded card or electronic currency, like Bitcoin.
• More information is available at: Online shopping scams.

Threats to life, arrest or other

• Scammers use threats designed to frighten you into handing over money, and can include threats to your life.
• Scammer may call you and pressure you into paying immediately, threaten you with arrest, or say they will send the police to your house if you refuse. Scammers will also send emails claiming you owe money for things like a speeding fine, tax office debt or unpaid bill.
• Scammers have been known to target vulnerable people, such as the elderly and newly arrived migrants. They will often impersonate government officials from agencies such as the Department of Home Affairs, the Services Australia or Centrelink, and the Australian Federal Police.
• Scammers will tell you that there are problems with your immigration papers or visa status, and threaten deportation unless fees are paid to correct the errors.
• If the scam is sent by email, it is likely to include an attachment or link to a fake website where you will be asked to download proof of the 'bill', 'fine' or 'delivery details'. Opening the attachment or downloading the file could infect your computer with malware.
  

• You receive a call out of the blue from someone claiming to be from a government department, debt collection agency or trusted company.
  
• You may be left a message on your answering machine asking you to ring a number.
  
• The caller will claim that you have issues with your immigration forms or visa status.
  
• The caller will tell you that in order to resolve the matter you will need to pay a fee or fine.
  
• The caller may ask for your personal information such as your passport details, date of birth or bank information.
  
• The caller may claim the police will come to your door and arrest you if you do not pay the fee or fine immediately.
  

Identity theft

• Scam target receives an email, text or a phone call out of the blue asking them to 'validate' or 'confirm' personal details by clicking on a link or opening an attachment. The message may contain grammatical errors and be poorly written.
  
• Alternatively there are unexpected pop-ups on your computer or mobile device asking if you want to allow software to run or you receive a friend request from someone you don't know on social media.
• The scammer then gains access to your information by exploiting security weaknesses on your computer, mobile device or network.
  
• Scammers can assume your identity on social media to swindle other unsuspecting victims out of money or use a stolen identity to apply for credit cards or loans. They can also steal money from your bank account.

Government impersonation scams

• There are two main types of scams impersonating government departments; fake government threats and phishing scams.
• In a fake government threat scam, victims receive a robocall pretending to be from a government department, such as the ATO or Department of Home Affairs.
  
• The scammer will claim something illegal, such as tax fraud or money laundering, has been committed in the victim's name and they should dial 1 to speak to an operator.
  
• The scammer then tries to scare people into handing over money and may threaten that they would be arrested if they refuse.
• In a phishing scam, victims will receive an email or text message claiming to be from a government department, such as Services Australia, requesting personal details to confirm their eligibility for a government payment or because the person may have been exposed to COVID-19.
  
• The emails and texts will include a link and request personal details such as a tax file number, superannuation details or copies of identity documents.

Tax time scams

• These scams look like they have come from a myGov or ATO email address but often include a suspicious link such as bit.ly/myGovhelp and a prompt you to log into your account within 24 hours otherwise it will be locked. Don't click any links and don't provide the information requested.
  
• For real myGov notifications, you will get an email or SMS notification from myGov alerting you to a new message in your myGov Inbox. These messages will never include a link to log on to your myGov account.
  
• Any communications containing your personal information, such as your tax file number will be sent to your myGov inbox, not your email account.
  
• Always access online services directly via my.gov.au, ato.gov.au, the ATO app.

Phone scam

• These automated calls claim their TFN has been suspended and that there is a legal case against their name. The call tells people they must contact the caller by pressing '1' or they will be referred to the court and arrested.
  
• If you receive this call hang up and do not provide the information requested. ATO will never send unsolicited pre-recorded messages to your phone or threaten you with immediate arrest.
  
• If you aren't sure whether an ATO call is legitimate, hang up and phone 1800 008 540 to check.

Betting and sports investment scams

• Scammer will try to sell you a software program that promises to accurately predict sporting results, usually of team sports or horse racing and promise high returns or profits as a result of the program's use.
• Team sports betting programs claim to identify opportunities based on historical trends and the different odds offered by various bookmakers. Horse racing software will often claim that predictions are based on weather conditions, the state of the horse, the draw, or the condition of the jockey.
• Often the information used in these programs can be obtained from the betting pages of your local newspaper at very little cost.

• You will need to pay a compulsory fee (often in excess of $15,000) to join and open a sports betting account.
• The scammer tells you that they will use funds in the account to place bets on behalf of the syndicate. You, and other 'syndicate members' are promised a percentage of the profits.

• Schemes are usually promoted as business opportunities or investments at trade fairs, shows or via the internet. People may also be contacted via an unsolicited phone call, email or letter.
• Scammer will use technical or financial terms such as 'sports arbitrage',' sports betting', 'sports wagering', 'sports tipping' or 'sports trading' to make these scams look like legitimate investments. Promotional material is often glossy and sophisticated.
• The scammer may also claim company is registered with the Australian Securities and Investments Commission (ASIC).

Business email compromise scams

• Scammers intercept legitimate invoices and change the details to include fraudulent payment information.
  
• The recipient will pay the invoice as normal and not realise they have been scammed.
  
• Another technique used by scammers is to impersonate the CEO of a company and request staff transfer funds to them for a variety of reasons, such as to purchase gift cards as a surprise for other staff.

Hacking

• Malware tricks you into installing software that allows scammers to access your files and track what you are doing, while ransomware demands payment to 'unlock' your computer or files.
• Exploiting security weaknesses which can include reused and easily guessed passwords, out of date anti-virus software, and unsecured WiFi and Bluetooth connections.
  
• Payment redirection scams - if you are a business, a scammer posing as one of your regular suppliers will tell you that their banking details have changed. They will provide you with a new bank account number and ask that all future payments are processed accordingly. The scam is often only detected when your regular supplier asks why they have not been paid.
  
• Once scammers have hacked your computer or mobile device they can access your personal information, change your passwords, and restrict access to your system. They will use the information they obtain to commit fraudulent activities, such as identity theft or they could obtain direct access to your banking and credit card details.

• Use your security software to run a virus check if you think your computer's security has been compromised. If you still have doubts, contact your anti-virus software provider or a computer specialist.
  
• Secure your networks and devices, and avoid using public computers or WiFi hotspots to access or provide personal information.
  
• Choose passwords and PINs that would be difficult for others to guess, and update them regularly. Do not save them on your phone or computer.
  
• Do not open attachments or click on links in emails or social media messages you've received from strangers - just press delete.
  
• Be wary of free downloads and website access, such as music, games, movies and adult sites. They may install harmful programs without you knowing.
  

Illawarra rental scam warning

Roofing scams

• Scammers, often travelling conmen, knock on doors of unsuspecting home owners, many of them seniors, convincing them that urgent roof repairs are required to their homes.
• They then charge exorbitant rates and either do not carry out the work or perform a sub-standard job.
  
• Scammers will often quote a reasonable price, then tell the homeowner they have found asbestos or other problems which inflates the final amount to an exorbitant price.
• Often, a fake invoice under an unregistered business name will be provided using a false ABN.

Scratchie scams

• Scratchie scams will offer you an instant prize, but when you contact the trader to claim it, you will be asked to provide payment for various 'fees' via wire transfer or preloaded money card.
  
• The scammer may request bank details and photo identification. In some rare cases you may be asked to travel overseas to collect your winnings.
  
• The scam package may include professional-looking brochures, often for accommodation, which are designed to trick you into thinking the competition is legitimate. It may include contact details for a business overseas and a web address for a fraudulent but professional-looking website.
  
• The up-front payment requested can be as high as a few thousand dollars. If you pay, you will not receive the prize, and you will never see your money again. If you provide your personal details, they may be used for further fraudulent activity such as identity crime.
  

Warning signs

• You receive a letter or brochure in your mailbox which includes scratchie cards. Often there will be two cards - one is a losing card and the other has a second or third prize win.
  
• The scratchies will say you have to call the company to claim the prize.
  
• If you call the organisation they may claim that the scratchies were sent to you in error however you can pay a fee to enter the competition or become a customer to make the win valid.
  
• You are asked to send a fee or bank account details to collect your prize. You may be asked to send personal identification as well.
  
• The trader offering the prize claims the offer has government approval. This is often accompanied by a request for the payment of taxes linked to the prize.
  

Pyramid schemes

• Typically with, you pay to join. The scheme relies on you convincing other people to join up and to part with their money as well. In order for everyone in the scheme to make a profit there needs to be an endless supply of new members.
• In reality, the number of people willing to join the scheme, and therefore the amount of money coming into the scheme, will dry up very quickly.
• Some promoters disguise their true purpose by introducing products that are overpriced, of poor quality, difficult to sell or of little value.
• The promoters at the top of the pyramid make their money by having people join the scheme. They pocket the fees and other payments made by those who join under them. When the scheme collapses, relationships, even marriages, can be damaged over money lost in the scam.
  
• It is against the law to promote or participate in a pyramid scheme.

Warning signs

• You are offered a chance to join a group, scheme, program or team where you need to recruit new members to make money.
• The scheme involves offering goods or services of little or doubtful value that serve only to promote the scheme, such as information sheets.
• There are big up-front costs.
• The promoter makes claims like 'this is not a pyramid scheme' or 'this is totally legal'.

Protect yourself

• Do not let anyone pressure you into making decisions about money or investments - always get independent financial advice.
• Be wary of schemes or products that claim a guaranteed income.
• Consider whether the rewards you have been promised are dependent on product sales. If so, are the products of real value, sold at a reasonable price and something that there is actually consumer demand for?
• Remember that family members and friends may try to involve you in a pyramid scheme without realising that it is one.
• It is against the law not only to promote a pyramid scheme, but to participate in one.

Lockdown puppy scams

• Scammers have been targeting those seeking a furry companion during social isolation.
• Scammers set up fake websites or ads on online classifieds and social media pretending to sell sought-after dog breeds and will take advantage of the fact that you can't travel to meet the puppy in person.
• They will usually ask for up-front payments via money transfer to pay for the pet and transport it to you.
• Once you have paid the initial deposit, the scammer will find new ways to ask for more money, and scammers are now using the COVID-19 pandemic to claim higher transportation costs to get across closed interstate borders or additional fees for 'coronavirus treatments'.
• Once you make the payments, the seller will cease all contact.

Mobile premium services

• Scammers create SMS competitions or trivia scams to trick you into paying extremely high call or text rates when replying to an unsolicited text message on your mobile or smart phone.
• It may invite you to enter a competition for a great prize-for example, a smart phone or tablet or gift vouchers for a well-known retailer.
  
• You will be required to send a text message back and may also receive an email or encounter a pop-up window online asking you to enter your mobile number in order to claim a prize you've supposedly won.
• Alternatively the message may invite you to take part in a trivia contest or survey with a prize on offer.
• The scammers make money by charging extremely high rates for the text messages you send, and any further messages they send to you. These charges will not be made clear to you, and could be as high as $4 for each message sent and/or received. You may also be automatically subscribed to ongoing charges. You will not discover these charges until you see your next itemised phone bill.

NBN, Telstra and Amazon scams

• Scammers are calling Australians and impersonating well-known businesses such as the NBN Co, Telstra and even Amazon, and requesting remote access to devices to steal your money and personal information.
• They will tell you that your computer has been sending error messages or that it has a virus and may mention problems with your internet connection or phone line and say this has affected your computer's recent performance. They may claim that your broadband connection has been hacked.
• The caller will request remote access to your computer to 'find out what the problem is'.
• The scammer may try to talk you into buying unnecessary software or a service to 'fix' the computer, or they may ask you for your personal details and your bank or credit card details.

Fake charities

• Scammers will steal your money by posing as a genuine charity.
• Fake charity approaches occur all year round and often take the form of a response to real disasters or emergencies, such as floods, cyclones, earthquakes and bushfires.
• Scammers will pose as either agents of well-known charities or create their own charity name. Can include charities that conduct medical research or support disease sufferers and families.
• They may play on your emotions by claiming to help children who are ill.
• You may be approached on the street or front door by people collecting money. Scammers may also set up fake websites which look similar to those operated by real charities. Some will call or email you requesting a donation.

Have you been scammed?

COVID-19 

1. Phishing - Government impersonation scams
2. Phishing - Other impersonation scams
3. Superannuation scams
4. Online shopping scams
5. Scams targeting businesses
6. How scammers contact you

• Do not provide your personal, banking or superannuation details to strangers who have approached you.
  
• Stop and check, even when you are approached by what you think is a trusted organisation.
  
• Don't click on hyperlinks in text/social media messages or emails, even if it appears to come from a trusted source.
• Never respond to unsolicited messages and calls that ask for personal or financial details
  
• Never provide a stranger remote access to your computer, even if they claim to be from a telco company such as Telstra or the NBN Co.
  
• To verify the legitimacy of a contact, find them through an independent source such as a phone book, past bill or online search.
  
• The best way to detect a fake trader or social media shopping scam is to search for reviews before purchasing. No vaccine or cure presently exists for the coronavirus.
  
• Be wary of sellers requesting unusual payment methods such as upfront payment via money order, wire transfer, international funds transfer, preloaded card or electronic currency, like Bitcoin.
  

Threats and extortion

• Malware tricks you into installing software that allows scammers to access your files and track what you are doing, while ransomware demands payment to 'unlock' your computer or files.
  
• If you click on the link you may be taken to a fake website that looks like the real deal, complete with logos and branding of legitimate sites. In order to view the video, you will be asked to install some software, such as a 'codec', to be able to access the video format. If you download the software, your computer will be infected with malware (malicious software).
  
• Another way of delivering a malware scam is through websites and pop-ups that offer 'free' file downloads, including music, movies and games, or free access to content, such as adult sites.
  
• Malware scams work by installing software on your computer that allows scammers to access your files or watch what you are doing on your computer. Scammers use this information to steal your personal details and commit fraudulent activities.
  
• Ransomware is a type of malware that blocks or limits access to your computer or files, and demands a ransom be paid to the scammer for them to be unlocked.
  
• Infected computers often display messages to convince you into paying the ransom. Scammers may pretend to be from the police and claim you have committed an illegal activity and must pay a fine, or they may simply demand payment for a 'key' to unlock your computer.
  
• If you pay the ransom, there is no guarantee your computer will be unlocked.
  

How to report a scam