Thirty three Katherine residents made complaints to the Telecommunications Industry Ombudsman last financial year.
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Complaints rose by almost 30 per cent across the NT.
Almost 90 per cent of the complaints came from residential premises.
Top 10 NT postcodes for complaints
- Alice Springs – 211
- Rapid Creek – 132
- The Gardens – 112
- Palmerston – 99
- Leanyer – 77
- Rosebery – 65
- Humpty Doo – 54
- Darwin – 51
- Angurugu – 47
- Katherine – 33
Ombudsman Judi Jones said for the first time, complaints about internet services are now higher than complaints about mobile phones.
“The picture the complaints show is we are frustrated when we cannot rely on technology to stay connected, to be informed, and to do business. Sharing high quality videos immediately, holding an online meeting or watching Netflix on the way home, is now the norm and part of our daily routine.”
“Residential consumers and small businesses still have too many complaints about their customer service, a bill or faults.
“Complaints about services delivered over the national broadband network more than doubled, and while this is somewhat to be expected given the accelerating rollout, the increase is a cause for concern.
Highlights of report
- Complaints about landline phones, mobile phones and internet services all increased.
- For the first time, internet services were the highest source of complaints.
- 87.8 per cent of complaints were from residential consumers.
- Customer service, billing and payments, faults and complaint handling were the most common complaints about phone and internet services.
Across Australia the top 10 service phone and internet providers accounted for 90.9 per cent of complaints in 2016/17.
More than 76,000 complaints were made to Telstra, while Optus received almost 29,000.